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FAQ
Trust & Security

When adopting AI and automation, the first question is always: can I trust this?

At Divert, we take data security and compliance as seriously as functionality. Our promise is simple, everything we build is secure, transparent, and compliant from day one.

How do you handle data?

We do not share or sell your data, ever. All automations and apps are built on secure hosting environments that are SOC 2 certified. Every transaction is logged, monitored, and controlled, so you maintain complete oversight.

For sensitive industries like healthcare and law, we also support private cloud hosting with additional encryption options. This ensures even the strictest compliance needs can be met.

Is everything GDPR compliant?

Yes, GDPR compliance is baked into our process. We ensure every build includes:

  • Consent management so your users know exactly how their data is handled.

  • Data encryption in storage and in transit.

  • Data portability so you can export or delete user records on request.

If a client requests a “right to be forgotten” or a data export, our systems are designed to support it quickly and securely.

For clients who want maximum control over their data, we deploy open-source solutions that can be hosted entirely within your own infrastructure or private cloud. This ensures:

  • Data never leaves your chosen environment

  • You retain full ownership and access controls

  • Full compliance with GDPR requirements for data residency and governance

This approach is especially suitable for sensitive industries such as law and healthcare, where regulatory standards are strict.

Every solution is GDPR-ready, encrypted, and hosted on secure SOC 2 platforms, ensuring patient confidentiality and regulatory peace of mind.

What does SOC 2 infrastructure mean?

SOC 2 compliance is a rigorous framework that audits five key principles: security, availability, processing integrity, confidentiality, and privacy. By choosing SOC 2-certified infrastructure, you gain enterprise-level safeguards without needing to build them yourself.

This means your business benefits from the same compliance and security standards used by global banks and major tech firms.

What about AI making mistakes or “hallucinating”?

AI can sometimes generate incorrect or misleading outputs, which is why we never rely on it blindly. Our builds include:

  • Guardrails to limit AI responses to approved datasets.

  • Pre-set templates for tasks like reporting and communication.

  • Human-in-the-loop checks for critical decisions, ensuring accuracy and accountability.

The AI acts as a support tool, not a replacement for professional judgement.

Why should I trust Divert Digital?

We have been delivering digital solutions since 2009. While many “AI consultants” are just starting out, we bring over a decade of experience across industries and business sizes. Our clients range from small local practices to larger corporates with complex compliance needs.

Our approach is always long-term. We design solutions that are stable, secure, and future-ready, not short-lived experiments.

AI and automation only deliver value when businesses can trust them. At Divert Digital, compliance and data security are built into every solution, giving you confidence that your workflows are not only smarter but also safer.

Give us a call today to discuss your project. +44 (0)208 106 1937

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